FAQ

01
Can I bring my own accessories for repair?

Support bringing your own accessories, only charge labor fee.

02
How long is the maintenance cycle?

Routine repairs take 1-3 working days, and complex faults take 5-7 days.

03
Are accessories covered by warranty?

Original accessories are guaranteed for 6 months, excluding man-made damage.

04
Does it support remote repair services?

Supports mail-in repairs, but you need to contact customer service in advance to explain the problem.

05
Are purchased bicycles returnable or exchangeable?

If there is no sign of use within 7 days after receipt, you can apply for a return or exchange, and the shipping fee is borne by the customer.

06
How to choose the right bicycle model?

You can consult online customer service to provide height, weight and usage recommendations.

07
What is included in the maintenance package?

Including basic maintenance such as chain cleaning, tire pressure testing, brake adjustment, etc.

08
How long in advance should I schedule a maintenance appointment?

It is recommended to make a reservation 1-2 days in advance, and 3 days in peak season.

09
How long is the warranty period for a bicycle?

The warranty period for the entire vehicle is 1 year, and that for core components is extended to 2 years.

10
What exclusive benefits do members have?

Enjoy 20% off repairs, two free maintenance sessions per year, and priority service.

11
How are repair costs calculated?

Pricing is based on the type of fault and a quotation will be provided for confirmation before repair.

12
Are there special services for children's bicycles?

Provide free size debugging and safety inspection services.