We offer an in-depth service system throughout the entire lifecycle of cycling equipment. During the purchase phase, a dedicated equipment consultant will provide a one-on-one video consultation. Taking into account the user's height, weight, riding style, and common road conditions, they will provide three personalized equipment combinations, accompanied by detailed parameter comparisons and actual test data for reference.
Within 48 hours of purchase, a customized electronic manual will be sent, including a tutorial on how to set up the device, precautions for first-time use, and a maintenance schedule. During use, a 24-hour emergency response channel will be available to provide remote technical guidance for unexpected malfunctions during off-road riding. For on-site support, dispatch can be made to partner repair centers nationwide, providing on-site service within 2 hours. When the device reaches mid-life, maintenance reminders will be proactively sent, and free basic testing services will be provided, including parts wear assessment, performance calibration, and cleaning and maintenance.
Offers 7×12 hours online technical support. Senior cycling advisors answer questions on equipment selection, usage and maintenance to ensure precise adaptation to needs.
Collaborates with international logistics partners to provide 48-hour delivery service, covering 56 countries' delivery networks with full logistics tracking for safe and on-time package arrival.
All products come with a 2-year warranty, support 30-day no-reason return and exchange, and provide professional repair and maintenance services to keep cycling equipment in new condition.
Members can participate in offline repairs, free equipment inspections, and have priority access to new product experiences and exclusive cycling route recommendations.
